SHIPPING POLICY

Orders are shipped Mon - Fri within 24 hours of receiving your order, you will receive an order shipped confirmation email when your order has been dispatched. We use Australia Post for our delivery service and they can take between 1-6 working days to deliver depending on your area. International orders can take up between 6-15 working days depending on your country and area.

SHIPPING COSTS

FREE SHIPPING WORLDWIDE

Australia Post regular parcel post & Australia Post standard international shipping.

Please check the customs regulations in your country. Customs in your country can arbitrarily delay or refuse entry for your order. The payment of duties and taxes are to be paid by the receiver. Refusal of payment may result in the parcel being sent back to Naturopath Herbals. 

RETURNS & EXCHANGES

If you change your mind, please return your item within 14 days to return  (some exclusion apply) for a full refund or exchange as long as it is returned unopened and in the original condition with proof of purchase. The refund will be provided using your original payment method. The cost of returning the product is the customers responsibility.

 

Naturopath Herbals is unable to provide a refund or exchange on custom herbal blends and special requests

PAYMENT METHODS

We accept all major credir cards, Visa, MasterCard, American Express and PayPal as valid payment methods on our website.

Naturopath Herbals has taken every precaution to ensure your online shopping experience is safe and secure. We take the security of our customers extremely seriously, so you can shop with complete peace of mind.


Credit card details are not stored

Naturopath Herbals does not store credit card details, so you have a much lower risk of having your information stolen. In addition to this, credit card details are encrypted to minimise the possibility of unauthorised access or disclosure. Paypal's Payflow secure payment gateway is also used to ensure maximum safety when shopping with us.

Secure website

Naturopath Herbals uses SSL (Secure Sockets Layer) to provide communication security between the customer's browser and the Appliances Online server. You can tell if a website is secure if 'https' is visible in the URL

HERB FAQS

Q. HOW DO I USE HERBAL LIQUIDS?

For an immediate response in relaxation, sleep or pain relief it is best to take directly mixed with a small amount of water. The best way to do this is to measure the recommended amount in the measuring cup provided, top up with approx 20-30mls of water, and take at once without sipping. 

 

​For other herbs such as adaptogens and tonics you can add the recommended amount to a glass of water, juice, flavoured mineral water, smoothie, or herbal tea. This is the preferred method for people that don't like the taste of herbal liquids.

Q. HOW DO I KNOW HOW MUCH TO TAKE AND FOR HOW LONG?

Our university qualified Naturopath will provide you with dosage instructions and how long to take your herbal liquid. Depending on  the type of herb and what you want to achieve, it is generally advised to take herbal medicine every day for a minimum of 6-8  weeks.

Q. HOW CAN I REDUCE THE ALCOHOL CONTENT OF HERBAL LIQUIDS & TINCTURES?

You can evaporate the alcohol content in herbal liquids in two ways:

1. Adding the recommended dose to a glass of 20-100mls of boiling water and wait to cool before consuming.

2. Heat your herbal liquid on the stove on VERY low heat  (the lowest possible) for 5-10 minutes. Do not use a metal pot,  only ceramic or place the tincture in the top of a double boiler over gently simmering water. Remove from heat after 5-10 minutes and once cooled pour back into the bottle.  For more detailed instructions please contact us. 

Q. HOW LONG WILL MY HERBAL LIQUID LAST?

All of our products will have a best before date on the bottle.  How long the herbal liquid will last is dependent on the batch of the product, however we guarantee all of our products will have a minimum of 1-3 years before they expire.

Q. WHERE DO YOUR HERBS COME FROM?

Our herbs are sourced from all countries based on where the herb originates, availability and seasonality.  Herbs grow best in their natural environment and ripening rhythms.  To find out where a particular herb originates from please contact us.

Q. ARE YOUR HERBAL LIQUIDS ORGANIC?

Where possible we try to source herbs which are certified organic or wildcrafted. In some cases however this is not possible so please  contact us  or more information on individual herbs.